Returns & Refunds

RETURNS

Our policy lasts 14 days with the exception of custom painted products. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Vinyl/Decal items are also non-return or refundable once opened/used.

There is a 20% restocking fee on all orders returned.

Cancelation post-purchase will result in a 10% cancellation fee.

All sales are final for painted/custom items 24 hours post-purchase. We are more than happy to replace the item if it arrives broken. 

For eligible items to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.  We will not provide RMA return labels for returns, return shipping will need to be paid for by the customer. 

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable) 
Any item not in its original condition is damaged or missing parts for reasons not due to our error 
Any item that is returned more than 14 days after delivery

WARRANTY

Due to the nature of products we sell all items have no intended warranty excluding brand products that come with included warranties.  Any issues with warranty would taken care of by the designated manufacturer.  

INTERNATIONAL SHIPMENTS & PURCHASES

We cannot guarantee the delivery of international shipments and they are not covered under our 14 day return or exchange policy.  All international purchases are considered final sale and not eligible for return or refund.  

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next, contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at support@venturetread.com

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@venturetread.com and send your item to PO Box 1615 Layton, UT 84041 United States.